WILD CASINO HELP CENTER

Why should I use Crypto for deposits?

Cryptocurrency is the gold standard for online gaming transactions at Wild Casino. It offers unparalleled speed, security, and reliability. Unlike credit cards, which can be declined by banks, crypto transactions have a 100% success rate.

Benefits of Crypto:

• Speed: Withdrawals are often processed and sent within a few hours.
• Limits: Enjoy significantly higher deposit and withdrawal limits compared to traditional methods.
• Bonuses: Crypto users qualify for our massive $9,000 Welcome Bonus, which is much larger than the standard offer.

We accept Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Bitcoin Cash (BCH), and many other altcoins.

How long do withdrawals take?

We pride ourselves on having some of the fastest payouts in the industry. The timeframe depends entirely on the method you choose:

• Cryptocurrency: Usually processed within 24 hours (often much faster, sometimes in under 4 hours).
• Check by Courier: Typically takes 7-10 business days to arrive at your address.
• Bank Wire: Can take 5-15 business days depending on the banks involved.

Please note: All withdrawal requests undergo an internal review to ensure security. Account verification (KYC) may be required before your first withdrawal is approved.

Is there a fee for depositing?

Wild Casino does not charge any fees for cryptocurrency deposits. However, credit card deposits may be subject to a fee (typically around 9.75%) depending on the card issuer and international transaction rates. We strongly recommend using crypto to avoid these fees and maximize your bankroll.

What is a "Rollover" requirement?

A rollover (or wagering requirement) is the amount you must bet before you can withdraw bonus funds or any winnings derived from them. This is a standard industry practice to prevent bonus abuse.

Example: If you deposit $100 and get a $100 bonus (Total = $200) with a 30x rollover, you must place $6,000 worth of bets ($200 x 30) before the funds convert to cash.

Different games contribute differently to rollover:

• Slots: 100%
• Table Games: Often 10% or 20% (check specific terms)
• Live Dealer: Usually 0% (bonuses cannot be used)

How do I claim the Welcome Bonus?

You can claim your bonus in the Cashier section when making a deposit. You will see a list of available bonuses, or you can enter a specific promo code (e.g., WILD250). Ensure you select the bonus before completing your deposit. If you forget, please contact support immediately before playing any funds.

Why do I need to verify my account?

To comply with international anti-money laundering (AML) laws and ensure the safety of our players, we require identity verification (KYC). This protects your account from unauthorized access and theft.

Documents often required:

• Government-issued ID (Passport or Driver's License)
• Proof of Address (Utility bill sent to your registered address within the last 60 days)
• Copies of credit cards used for deposits (front and back, signed)

I forgot my password. How do I reset it?

Go to the login screen and click the "Forgot Password" link. Enter the email address associated with your Wild Casino account. We will send you a secure link to reset your password. If you do not see the email, please check your spam/junk folder. For security reasons, support agents cannot see your password.

Are the games at Wild Casino fair?

Yes. We use a certified Random Number Generator (RNG) for all our digital casino games. This ensures that every card dealt, dice rolled, and reel spun is completely random and unpredictable. Our RNG is audited by third-party testing agencies to guarantee fairness.

What happens if my game freezes?

If you lose internet connection during a game round (e.g., in the middle of a slot spin), the round will complete on our secure server. The result—win or loss—will be recorded and your balance updated accordingly. You can view the result in your "Game History" once you reconnect. For blackjack hands where a decision is required, the game will usually save the state and allow you to complete the hand when you log back in.