CUSTOMER SUPPORT

Troubleshooting Before You Contact

Our support team is always ready to assist, but many common issues can be resolved instantly by following these troubleshooting steps. Checking these items first can save you time and get you back in the game faster.

• Clearing Cache & Cookies: If games are not loading or the site seems sluggish, clearing your browser's cache and cookies often fixes the issue. This forces your browser to load the latest version of our site.
• Checking Connection: A stable internet connection is required for uninterrupted gameplay, especially for Live Dealer games. If you are experiencing disconnects, try switching from Wi-Fi to mobile data (or vice versa).
• Updating Browser: Ensure you are using the latest version of Google Chrome (recommended for both desktop and mobile) or Safari. Older browsers may not support the latest HTML5 game features.
• Bonus Status: If you are unable to withdraw, please check your "Active Bonuses" section. You likely have an active bonus with unfulfilled rollover requirements. You must complete the wagering or forfeit the bonus to withdraw.

Crypto Deposit & Withdrawal Help

Cryptocurrency is the fastest and most reliable way to bank at Wild Casino, but we understand it can sometimes be technical. Here is what you need to know if you are experiencing delays:

1. Blockchain Confirmations:
When you send a deposit, it must be confirmed by the blockchain network before it appears in your account. This is out of our control. Bitcoin typically takes 10-60 minutes depending on network congestion. If your wallet shows the transaction as "Pending" or "Unconfirmed," we have not received the funds yet.

2. Correct Address:
Always ensure you are sending the correct currency to the correct address (e.g., send Bitcoin ONLY to a Bitcoin address). Sending Bitcoin Cash to a Bitcoin address will result in permanent loss of funds.

3. Withdrawal Processing:
Crypto withdrawals are processed 24/7. Once we approve your request (usually within a few hours), the funds are sent immediately. Please allow up to 24 hours for the entire process, though it is often much faster.

Account Verification Support

To ensure the security of our platform and comply with international gaming regulations, we may require you to verify your identity. This process, known as KYC (Know Your Customer), is standard across the industry.

If requested, you will need to provide:

• A clear photo of your government-issued ID (Passport, Driver's License).
• A recent proof of address (Utility bill, Bank Statement).
• Copies of credit cards used to deposit (Front and Back, signed).

You can send these documents securely to our specialized verification team at [email protected]. Review typically takes 24-48 hours.

Responsible Gaming Support

Wild Casino is committed to providing a safe and responsible gaming environment. If you feel that gambling is no longer fun or is becoming a problem, we have tools and resources to help.

You can contact support to request:

• Deposit Limits: Restrict the amount you can deposit daily, weekly, or monthly.
• Cool-Off Period: Take a break from the site for 1 week to 6 months.
• Self-Exclusion: Permanently close your account if you feel you have a gambling problem.

Our team is trained to handle these requests with sensitivity and confidentiality.